Pre-sales Service
400 Customer Service Center, User Experience Days, Elite Operator Training Program, Customized Construction Solutions.
400 Customer Service Center
This is the information hub for communication with you. In order to accurately and efficiently convey service information, it is divided into an information communication center, customer satisfaction improvement center, customer behavior analysis center, and product marketing promotion center. Here, we provide one-stop professional services including service network introduction, product price consultation, technical support, product complaints, service complaints, repair and spare parts consultation and sales.
User Experience Days
Through the introduction of new products and hands-on experience, we engage in comprehensive communication with you to help you gain a deeper understanding of Talus Equipment and construction solutions.
User Equipment Training
We can provide systematic training for the technical personnel dispatched by customers to better meet project requirements. During the practical operation of technical personnel, our training instructors will also continue to follow up on project operations to ensure orderly progress.
Customized Project Solutions
With abundant software and hardware resources, as well as years of project experience, we sincerely invite you to act as a consultant for enterprise product design, manufacturing, and service rules formulation to provide efficient and customized project solutions through cooperation.
Sales Service
Consultative Sales-One-stop Financial Services-Butler-like Transportation
Consultative Sales
Differentiated project requirements always exist, with different materials needed for different projects. We will assist you in optimizing equipment selection and recommend equipment and solutions that are more suitable for you.
One-stop Financial Services
We have established strategic partnerships with multiple financial institutions and can provide various financing and sales models for equipment purchase, so you no longer have to worry about funding issues.
Butler-like Transportation
To meet your needs, we will provide professional transportation and delivery services, as well as installation and machine training services for each product.
After-sales Service
365×24
Year-round Service
We have 800 service outlets nationwide, more than 5,000 service engineers, and 1,000 dedicated service vehicles. We are committed to providing you with attentive services that guarantee "15-minute rapid response, 24-hour completion" throughout the year.
Intelligent Butler Service
We have established a comprehensive "GPS Global Service Center" and provide proactive intelligent butler-like services through the Internet of Things platform.
VIP Customer Club
This is a platform for cooperation and communication among "customers, experts, manufacturers and projects", with a sound management system and workflow.
Expert Diagnosis and
Examination
Examination
We have established the "Changli Group Quality Mileage Promotion Association" platform and established a normalized nationwide mobile service system.We will provide considerate services to every user.
Spare Parts Arrive on Time
We have 800 service network and spare parts centers across the country. We promise that spare parts will be delivered to you within the date you specify.
Worry-free Aftermarket
Service
Service
We are committed to providing you with after-market services such as leasing, second-hand equipment evaluation, trading, overhaul, recycling and remanufacturing to solve your worries.
